Lead Foodservice Specialist Trainee Cafe

Position Summary:
Serves as a trainee for a specific duration with the intention to prepare for service as a Lead Foodservice Specialist; learns essential aspects of the Lead Foodservice Specialist job and demonstrates successful completion prior to being promoted; learns how to serve as the leader and to oversee the Restaurant or Caf?? operations during a designated shift; and learns how to help ensure that the Restaurant or Caf?? operates efficiently and in compliance with applicable Federal, State and local laws and Company policies
Position Responsibilities: (The following are to be learned and practiced during the training period)
Provides customer service leadership/direction for a designated shift and the team of employees working in that location
Provides service to the foodservice area and ensures all food items meet the required food quality
Provides training and coaching to employees, ensuring foodservice positions are staffed to appropriately handle specific food preparation in compliance with Restaurant and/or Caf?? procedures and food safety policies to meet customer service needs
Fosters an environment focused on customer service and satisfaction
Helps to ensure that all employees follow all Company policies as detailed in the Operations Manual, Food Service User's Guide, other foodservice guides and in compliance with Federal, State and local laws
Works in tandem with all Management of the store to ensure Management/leadership is available to customers and employees at all times
Provides needed assistance in all aspects of store and food operations and holds a key leadership role when the Manager is not on duty
Helps ensure that all required reports and paperwork, including but not limited to, the Speedway Customer Ready Worksheets, Temperature Log, etc., are completed in a timely fashion
Handles escalated customer concerns and emergencies in absence of Manager. Seeks appropriate resolution for the situation while observing Company guidelines
Helps ensure all marketing programs are executed properly
Learns how to audit foodservice inventory and manages on-hand quantities to ensure product availability and inventory accuracy
Escalates critical food safety items immediately
Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities
Follows and complies with all health and sanitation procedures
Integrates HES into day-to-day job performance. Maintains a safe environment for all customers and employees
Ensures prompt and accurate reporting of any accidents
Provides support to foodservice area as needed, often beyond regularly scheduled work times. If not available, ensures that a reliable backup has been provided
Learns essential aspects to the foodservice job and demonstrates successful completion of all related foodservice training
Learns how to perform and supervise all minor maintenance tasks in order to eliminate inconvenience to the customers
Promotes and maintains a clean and organized store appearance inside and out
Orders products, verifies deliveries and posts accurate invoices as directed by the Manager
Follows and complies with all health and sanitation procedures and adheres to safe work practices
Completes other duties as assigned by Management
Education Requirements:
High School Diploma or GED
Experience Requirements:
Retail and/or fast food experience preferred
Completion of required training program
Skill Requirements:
Basic computer skills
Exceptional customer service skills
Strong understanding of food safety
Excellent communication skills and the ability to research and resolve issues
Good understanding of store functions and operations
Knowledge of all types of store transactions and related programs
Capable of working in a fast-paced environment and ability to work as a member of a team
Ability to model proper workplace behavior, including being respectful, honest and fair
Ability to perform repeated bending, kneeling, twisting and overhead reaching
Ability to work in intermittent temperatures, e.g., in the cooler
Ability to stand for entire shift
Ability to frequently lift up between 5 to 20 pounds
Ability to occasionally lift up to 50 pounds
Additional Requirements:
Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment, which includes weekends, evenings and other high activity periods

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