Banking Center Managerat Lake Orion

Banking Center Manager I
We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Make your next career choice a confident one.

The Banking Center Manager will be responsible for the overall leadership, management and success of a Retail Banking Center. This will be accomplished by committing to banker readiness, conducting marketing activities leading to revenue growth in loans, deposits and noninterest income, contributing to a successful customer centric experience, proactively managing disciplined operational risk activities while striving for excellence in execution in each of the mentioned areas. This role will also provide effective leadership in all areas. This role's work schedule involves occasional evenings and Saturdays.

Position Competencies
Successful incumbents will focus on the customer, provide development to direct reports, have a drive for results, show managerial courage, manage vision and purpose, have good presentation skills and promote problem solving.

Marketing Activities:
Leads, coaches, evaluates, executes and impacts the proactive marketing activities for the attraction, expansion, and retention of customers.
Using a Banking Center Daily Plan, determines, coordinates and proactively market activities of the team and individual colleagues. Provides daily coaching and evaluations for effective execution.
Provides effective New Customer Onboarding and Customer Engagement by, in part, routinely strengthening new and current customer relationships, introducing new and existing customers to Comerica's products and services, and addressing customer questions.
Manages the acquisition of consumer and business clients through the effective use of targeted leads, self-sourcing new business, managing referral source relationships, and implementing and executing value-added financial presentations.
Leads Portfolio Management efforts to retain and expand current portfolio customers by deepening the customer relationship and increasing the number of portfolio customers in the Banking Center.
Impact revenue growth of the Banking Center.
Other duties as assigned.

Talent Leadership:
Develops and manages a high-performing team. Directly manages the Human Resources processes for employees, including selection, training, performance management, disciplinary actions, individual career development, recognition and retention.
Other duties as assigned.

Operational Risk:
Accountable for the compliance with applicable federal, state and local laws and regulations; and Comerica policies and procedures. Recommends corrections when necessary.
Ensures completion of necessary compliance related training.
Leads, coaches, evaluates, and impacts the overall management evaluation of operational and risk activities, and results for the BCM role when opening accounts, loans and servicing customers.
Approves Transactions within authorities.
Other duties as assigned.

Customer Experience:
Leads, manages and coaches team to be able to assess customer and prospect needs and offer appropriate solutions.
Ensures all colleagues, especially new ones, demonstrate the knowledge and skills to execute on customer needs.
Stays current, seeks to learn about new products, services, technologies and customer service tactics; teaches others.
Educate and fulfill customer requests, routine and complex.
Resolve complex customer complaints.
Maintain and add value to deepen existing relationships.
Provide transactional customer service, including but not limited to the following: Accept and process deposits, withdrawals and payments and handle other over the counter and mail transactions, as needed.
Impacts the customer experience by leading, managing and coaching colleagues using the defined customer experience guidelines and other customer experience behaviors and feedback as needed.
Other duties as assigned.

Partnership Activities:
Leads, coaches, evaluates and impacts the overall management of colleague efforts involving Banking Center Collaboration, i.e., referrals and closed business and the activities that support partnerships, partner engagement and relationships.
Sets the stage for developing and deepening partner relationships to support business development.
Proactively identifies opportunities to introduce customers to partners.
Other duties as assigned.

No relocation assistance is provided for this position.

Travel is not required of this position.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Services Specialist 9/10/P11 Lake County (Case...
Baldwin, MI State of Michigan
Host/Hostess Marriage Retreat Center
Greenville, MI Focus on the Family
Center Director
Farmington, MI Knowledge Universe
Kids Activities- Child Center Supervisor
Canton, MI Life Time Fitness
Center Director - Brand New Center Opening 2019!
New Hudson, MI Knowledge Universe
Spice Manufacturing Center Production Colleagu...
Farmington, MI Ilitch